Security is at the heart of the Troccy experience. Discover our tips and the measures in place so every trade takes place with complete confidence.
Verify user profiles
Before each trade, check your counterpart's profile: seniority, number of trades completed, ratings from other members. A verified and well-rated profile is a sign of trust.
🔒 Troccy protection
All trades on Troccy are protected. In case of dispute, our mediation team intervenes to find a fair solution.
Communicate only on Troccy
Keep all your conversations on Troccy messaging. This allows us to assist you in case of problems and serves as evidence in disputes. Beware of external contact requests.
Document sending and receiving
Take photos of your items before shipping and keep proof of shipment. Upon receipt, immediately check the item's condition and report any problems within 48 hours.
Report suspicious behavior
If a user seems suspicious or proposes unusual practices, don't hesitate to report them. Our team reviews each report to maintain a trusted community.
Équipe Troccy
The Troccy team shares tips to help you succeed in your trades.