Frequently Asked Questions

Getting started on Troccy is simple:

1. Create your account with email verification
2. Complete your profile with shipping address
3. Verify your phone number (recommended for trading)
4. Post your first item or browse available items
5. Start trading!

The maximum item value allowed on Troccy is €100. This limit helps ensure secure and manageable trades within our platform. This value could be updated in the future, so please check our terms of service for the latest information.

Our trading process is designed to be safe and simple:

1. Browse items and find something you'd like
2. Propose a trade with your item(s)
3. Negotiate terms through our messaging system
4. Once agreed, pay any shipping fees and prepare your items for shipment
5. Ship items using your chosen method
6. Confirm receipt and complete the trade
7. Rate your trade to build reputation

Trade cancellation policies depend on the stage:

• Before shipping: Free cancellation, but may affect your reputation
• After shipping: Contact support
• Fraudulent behavior: May result in legal action or account suspension

Our protection system protects both traders:

• Both parties authorize a hold on their credit card (not a charge)
• The hold amount equals the estimated value of the item you'll receive
• Funds are held but don't leave your account
• If the trade completes successfully, the hold is released
• Only if there's a dispute and you're at fault will funds be charged

Troccy offers two shipping methods:

Package tracking is available only for Integrated shipping. You'll receive tracking information automatically when your package is shipped. For Personal delivery, tracking depends on the service you choose to use.

We take your privacy and security seriously:

• All data is encrypted in transit and at rest
• We never share your personal information with other users
• PCI DSS compliant payment processing
• GDPR compliant data handling
• Regular security audits and monitoring
• Strong password requirements and account protection

If you suspect fraud or encounter suspicious behavior:

1. Don't ship your item
2. Document any suspicious messages or behavior
3. Contact our support team immediately
4. Report the user through our platform
5. Our security team will investigate promptly

Account verification helps build trust in the community:

• Email verification: Required for account creation
• Phone verification: Recommended for trading
• ID verification: May be required for high-value items

Phone verification is required to initiate trades for added security.

Your reputation is based on several factors:

• Ratings from completed trades
• Trade completion rate
• Response time to messages
• Account verification level
• Time as a platform member

Higher reputation increases trust and trading opportunities.

Yes, you can delete your account at any time. However:

• Complete all active trades first
• Withdraw any wallet balance
• Account deletion is permanent and cannot be undone
• Some transaction records may be retained for legal compliance

Contact support if you need help with account deletion.