Privacy Policy
Your privacy and data protection are our top priorities
1. Information We Collect
Information You Provide Directly
- Account Information: Name, email address, phone number, profile picture
- Identity Verification: Government-issued ID for verification purposes
- Profile Details: Bio, location, trading preferences, shipping addresses
- Item Information: Photos, descriptions, categories, estimated values
- Communication: Messages, trade negotiations, support inquiries
- Payment Information: Credit card details (processed securely by our billing provider)
- Transaction Data: Trade history, ratings, reviews, wallet transactions
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, operating system
- Location Data: General location for shipping and local recommendations
- Performance Data: Error logs, crash reports, system performance metrics
Information from Third Parties
- Payment Processors: Transaction confirmations from the payment gateway
- Shipping Carriers: Delivery confirmations and tracking updates
- Identity Verification: Verification status from third-party services
2. How We Use Your Information
Platform Services
- Create and manage your account
- Facilitate trades between users
- Process payments and pre-authorizations
- Generate shipping labels and track packages
- Provide customer support
- Send notifications about trades and platform updates
Safety and Security
- Verify user identity and prevent fraud
- Monitor for suspicious activity
- Resolve disputes and enforce policies
- Protect against security threats
- Comply with legal obligations
Platform Improvement
- Analyze usage patterns to improve features
- Personalize search results and recommendations
- Conduct research and analytics
- Test new features and services
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
With Other Users
- Profile information (name, bio, ratings, location)
- Item listings and trade communications
- Shipping address (only when trade is confirmed)
With Service Providers
- Payment Processing
- Shipping Services
- Email/SMS
- Cloud Storage
- Analytics
Legal Requirements
- Comply with legal processes and government requests
- Protect rights, property, and safety of users and platform
- Enforce terms of service and resolve disputes
- Prevent fraud and security threats
4. Data Security
We implement comprehensive security measures to protect your information:
Encryption
- SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Encrypted database storage
Access Controls
- Multi-factor authentication
- Role-based access controls
- Regular access audits
Monitoring
- 24/7 security monitoring
- Fraud detection systems
- Regular security assessments
Compliance
- GDPR compliance
- PCI DSS standards
- SOC 2 Type II audits
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
Request a copy of your personal data in a portable format.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your account and personal data (subject to legal requirements).
Restriction
Limit how we process your personal information.
Objection
Object to processing based on legitimate interests.
To exercise these rights, contact us at support@troccy.fr or through your account settings or the contact form.
7. Data Retention
We retain your information for as long as necessary to:
- Provide platform services
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Prevent fraud and abuse
Typical retention periods: Active accounts indefinitely, inactive accounts 3 years, transaction records 7 years.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Email notification to your registered address
- Prominent notice on our platform
- In-app notifications
9. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Need Help Understanding Your Rights?
Our privacy team is here to help you understand and exercise your data protection rights.